Continued monitoring has not revealed any more connection issues and no further reports have been received.
Posted Jul 28, 2023 - 16:31 UTC
The root cause of the issues being reported has been identified and a configuration change has been put in place to mitigate the issues. We are continuing to monitor for further reports of connection issues.
Posted Jul 28, 2023 - 14:49 UTC
We are currently investigating reports of intermittent access issues to the Altmetric Explorer and will update when further details are available.
Posted Jul 28, 2023 - 11:16 UTC
This incident affected: Altmetric Explorer for Institutions and Altmetric Explorer for Publishers.