OVH Network Issue

Incident Report for Altmetric

Resolved

The backend network issue is now resolved.

Posted Sep 27, 2019 - 13:24 UTC

Update

All applications are now fully operational.
We're flagging the network issue with OVH and will continue to monitor until the incident is fully resolved.

Posted Sep 27, 2019 - 08:39 UTC

Monitoring

We are having an issue with OVH network. We failed over to our secondary servers, which means that applications have limited functionality (no writes are allowed). We are working on solving the issue.

Posted Sep 27, 2019 - 08:22 UTC

This incident affected: Altmetric Details Pages, Altmetric Explorer for Institutions, and Altmetric Explorer for Publishers.