All Systems Operational
Uptime over the past 90 days. View historical uptime.
Altmetric Badges Operational
90 days ago
99.99 % uptime
Today
Embed Code Operational
90 days ago
100.0 % uptime
Today
Badge Renderer Operational
90 days ago
100.0 % uptime
Today
Badge API Operational
90 days ago
99.98 % uptime
Today
Altmetric API Operational
Commercial API Operational
Free API Operational
Altmetric Details Pages Operational
Altmetric Explorer for Institutions Operational
Altmetric Explorer for Publishers Operational
altmetric.com website Operational
Content Delivery Network Operational
Fastly London (LCY) Operational
Fastly New York (JFK) Operational
Fastly Sydney (SYD) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Database migration Jul 18, 19:00-20:00 UTC
We are undergoing a hardware platform migration for the primary Altmetric Explorer database. Interruptions are expected to be short whilst services switch over to the new instance and we do not expect any extended downtime on this occasion.
Posted on Jul 13, 16:57 UTC
System Metrics Month Week Day
Explorer for Institutions Response Time
Fetching
Detail Pages Response Time
Fetching
Past Incidents
Jul 16, 2020

No incidents reported today.

Jul 15, 2020

No incidents reported.

Jul 14, 2020

No incidents reported.

Jul 13, 2020
API Outage
Resolved - All dataset reloads have completed succesfully and we have now verified that the API and dependent services are fully operational and in a stable state.
Jul 13, 12:31 UTC
Monitoring - Dataset reload has been completed on 2/3 instances and we are currently monitoring the third for completion. API functionality is currently restored for all services but we will continue monitoring for the next hour to ensure service is fully stable.
Jul 13, 11:16 UTC
Identified - The issues have been traced back to a database primary instance restarting and causing a full re-sync and dataset reload across all secondary instances, thus blocking requests while the dataset is loaded into memory. We are currently working to resolve the situation and restore API service and will update shortly.
Jul 13, 11:01 UTC
Investigating - We are currently experiencing issues with the main Altmetric API (this includes basic, badges and Detail pages functionality) and are currently investigating the cause.
Jul 13, 10:53 UTC
Jul 12, 2020

No incidents reported.

Jul 11, 2020

No incidents reported.

Jul 10, 2020

No incidents reported.

Jul 9, 2020
Network maintenance
Completed - The scheduled maintenance has been completed.
Jul 9, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 06:00 UTC
Scheduled - We will be upgrading certain network components during this time. Brief interruptions and response errors can be expected.
Jul 7, 07:53 UTC
Jul 8, 2020

No incidents reported.

Jul 7, 2020

No incidents reported.

Jul 6, 2020

No incidents reported.

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

← Incident History Powered by Statuspage