Update - Our major incident team has identified a backlog of processing which is not expected to clear before early next week. Non-essential processing has been paused to allow the Altmetric Explorer processing to take priority. Incremental updates will be posted here as the become available before a full update before 1700UTC/1800BST on Monday 25th October. We're very sorry for any users who are impacted. The Details Pages and Details Page API remain available throughout.
Oct 22, 12:25 UTC

Update - Our major incident team have reconvened this morning to review the overnight processing progress and are assessing the likely recovery time for Altmetric Explorer data.

The impact on our Explorer services remains the same and we expect to provide a further update before 12:00UTC/1400BST 22nd Oct
Oct 22, 08:36 UTC

Identified - We have identified the root cause of the issue which relates to a backend service responsible for preparing the nightly snapshot used to populate the Altmetric Explorer database for our Explorer application and API.

Our teams are working to identify the quickest way to restore full access to the latest data while safeguarding the availability of the service. We would like to apologise for the inconvenience to our users and will provide a further update before 0900UTC/1000BST 22nd Oct.
Oct 21, 19:13 UTC

Investigating - We are currently investigating the root cause of an issue which is causing:

New mentions are not visible in the Altmetric Explorer since 23:59 on 19th Oct
Research outputs that have not previously been mentioned, have not appeared in the Altmetric Explorer since 23:59 on 19th Oct
The Altmetric score on Publisher badges may not match the score within the Altmetric Explorer
Altmetric searches may not be as performant as customers would normally experience

The explorer database is usually updated on a nightly basis, this means that one update is currently missing for customers.
Oct 21, 15:47 UTC