Update - We are continuing to monitor for any issues, there is a two hour window where we are required to reprocess mentions and this incident will remain open until that activity is complete. We expect the incident to remain open until the next update at 1800 BST. In the meantime, all services remain up and operating as normal.
Jul 28, 10:06 UTC

Update - Our data continues to synchronise across our databases. All servers have been restored. We expect full service to be resumed shortly. Our next update will be before 2100 BST
Jul 27, 16:21 UTC

Update - The Altmetric website and Explorer have been returned to service. The Details Pages and API are being restored now. 50 of 58 servers are restored and data is now synchronising across our databases. We expect full service to be resumed shortly. Our next update will be before 1800 BST
Jul 27, 15:51 UTC

Update - Our hosting provider has acknowledged the root cause and is working to manually restore our services. At present, we have approx 10% restored so far. We shall continue to monitor the restoration and provide updates here. The next update will be before 1630 BST.
Jul 27, 14:34 UTC

Update - We currently experiencing a technical outage across most of our customer facing services. This relates to an issue with our external hosting provider. We are in direct contact with our hosting provider’s leadership team and working to restore service as a matter of the utmost urgency. We expect this to happen quickly but we do not have an actual estimate from them as yet. We shall keep the service status page updated as regular as possible. Our Major Incident Team is in place and ready to respond once our hosting provider resolve the root cause. Our next update is expected before 15:30 BST
Jul 27, 13:41 UTC