All Systems Operational
Altmetric Badges Operational
90 days ago
99.81 % uptime
Today
Embed Code Operational
90 days ago
99.81 % uptime
Today
Badge Renderer Operational
90 days ago
99.81 % uptime
Today
Badge API Operational
90 days ago
99.81 % uptime
Today
Altmetric API Operational
Commercial API Operational
Free API Operational
Altmetric Details Pages Operational
Altmetric Explorer for Institutions Operational
Altmetric Explorer for Publishers Operational
altmetric.com website Operational
Content Delivery Network Operational
Fastly London (LCY) Operational
Fastly New York (JFK) Operational
Fastly Sydney (SYD) Operational
Data Processing ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Explorer for Institutions Response Time
Fetching
Detail Pages Response Time
Fetching
Past Incidents
Jul 30, 2021

No incidents reported today.

Jul 29, 2021

No incidents reported.

Jul 28, 2021
Resolved - This incident has been resolved, all services remain stable and performant, all mentions have been processed.
Jul 28, 16:37 UTC
Update - We are continuing to monitor for any issues, there is a two hour window where we are required to reprocess mentions and this incident will remain open until that activity is complete. We expect the incident to remain open until the next update at 1800 BST. In the meantime, all services remain up and operating as normal.
Jul 28, 10:06 UTC
Monitoring - All services have now been restored. We have requested a post-incident root cause report and are monitoring the performance of our services. We expect to monitor for the next 12-15 hours at which point this incident will be closed. We apologise for the interruption in service for our customers.
Jul 27, 18:28 UTC
Update - Our data continues to synchronise across our databases. All servers have been restored. We expect full service to be resumed shortly. Our next update will be before 2100 BST
Jul 27, 16:21 UTC
Update - The Altmetric website and Explorer have been returned to service. The Details Pages and API are being restored now. 50 of 58 servers are restored and data is now synchronising across our databases. We expect full service to be resumed shortly. Our next update will be before 1800 BST
Jul 27, 15:51 UTC
Update - Our hosting provider has acknowledged the root cause and is working to manually restore our services. At present, we have approx 10% restored so far. We shall continue to monitor the restoration and provide updates here. The next update will be before 1630 BST.
Jul 27, 14:34 UTC
Update - We currently experiencing a technical outage across most of our customer facing services. This relates to an issue with our external hosting provider. We are in direct contact with our hosting provider’s leadership team and working to restore service as a matter of the utmost urgency. We expect this to happen quickly but we do not have an actual estimate from them as yet. We shall keep the service status page updated as regular as possible. Our Major Incident Team is in place and ready to respond once our hosting provider resolve the root cause. Our next update is expected before 15:30 BST
Jul 27, 13:41 UTC
Investigating - We are currently investigating an issue that is affecting multiple services.

Our Incident Team is investigating and we will report back in 30 minutes.
Jul 27, 13:24 UTC
Jul 27, 2021
Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021

No incidents reported.

Jul 20, 2021
Resolved - This incident has been resolved and mentions are processing as normal.
Jul 20, 16:01 UTC
Identified - Our data processing infrastructure is operating with reduced resilience which is causing a slight delay when processing new Mentions. Customers may notice Mentions taking a little longer than usual to appear. No data has been lost and the system should be caught up shortly.
Jul 20, 08:21 UTC
Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021

No incidents reported.