Update - Our major incident team has identified a backlog of processing which is not expected to clear before early next week. Non-essential processing has been paused to allow the Altmetric Explorer processing to take priority. Incremental updates will be posted here as the become available before a full update before 1700UTC/1800BST on Monday 25th October. We're very sorry for any users who are impacted. The Details Pages and Details Page API remain available throughout.
Oct 22, 12:25 UTC
Update - Our major incident team have reconvened this morning to review the overnight processing progress and are assessing the likely recovery time for Altmetric Explorer data.

The impact on our Explorer services remains the same and we expect to provide a further update before 12:00UTC/1400BST 22nd Oct
Oct 22, 08:36 UTC
Identified - We have identified the root cause of the issue which relates to a backend service responsible for preparing the nightly snapshot used to populate the Altmetric Explorer database for our Explorer application and API.

Our teams are working to identify the quickest way to restore full access to the latest data while safeguarding the availability of the service. We would like to apologise for the inconvenience to our users and will provide a further update before 0900UTC/1000BST 22nd Oct.
Oct 21, 19:13 UTC
Investigating - We are currently investigating the root cause of an issue which is causing:

New mentions are not visible in the Altmetric Explorer since 23:59 on 19th Oct
Research outputs that have not previously been mentioned, have not appeared in the Altmetric Explorer since 23:59 on 19th Oct
The Altmetric score on Publisher badges may not match the score within the Altmetric Explorer
Altmetric searches may not be as performant as customers would normally experience

The explorer database is usually updated on a nightly basis, this means that one update is currently missing for customers.
Oct 21, 15:47 UTC
Altmetric Badges Operational
90 days ago
99.79 % uptime
Today
Embed Code Operational
90 days ago
99.79 % uptime
Today
Badge Renderer Operational
90 days ago
99.79 % uptime
Today
Badge API Operational
90 days ago
99.79 % uptime
Today
Altmetric API Operational
Commercial API Operational
Free API Operational
Altmetric Details Pages Operational
Altmetric Explorer for Institutions Degraded Performance
Altmetric Explorer for Publishers Degraded Performance
altmetric.com website Operational
Content Delivery Network Operational
Fastly London (LCY) Operational
Fastly New York (JFK) Operational
Fastly Sydney (SYD) Operational
Data Processing ? Degraded Performance
90 days ago
99.94 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Explorer for Institutions Response Time
Fetching
Detail Pages Response Time
Fetching
Past Incidents
Oct 23, 2021

No incidents reported today.

Oct 22, 2021

Unresolved incident: Explorer delay in data processing.

Oct 21, 2021
Oct 20, 2021

No incidents reported.

Oct 19, 2021

No incidents reported.

Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021
Resolved - Our datacenter ISP has confirmed full resolution of the incident and we have verified that our services are now fully operational.
Oct 13, 10:14 UTC
Monitoring - Our datacenter ISP has restored network connectivity and we are working to check status of services and data pipelines across our infrastructure. The Altmetric Explorer, Detail Pages and API are now operational. We will continue to monitor the situation as we wait for our ISP to confirm full resolution of issues.
Oct 13, 08:48 UTC
Identified - The current network outage affecting our datacenter ISP seems to have occurred during routing network equipment maintenance and we are currently working with them to obtain a timeline for service restoration.
Oct 13, 08:11 UTC
Investigating - We are currently investigating a widespread outage affecting all of our services that seems to be due to a complete network outage of our main datacenter ISP.
Oct 13, 07:39 UTC
Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.