Intermittent outage on altmetric.com

Incident Report for Altmetric

Resolved

Following some recent configuration changes to the altmetric.com website we started noticing intermittent 502 error messages being generated. An investigation revealed some resource overload problems on one of the machines in our infrastructure and consequently the problematic node has been remove from deployment rotation. This has resolved the 502 error issues and an investigation will follow into the root causes of the overload on the infrastructure node as well as ways we can address this quicker/automatically in the future.

Posted Sep 19, 2019 - 08:30 UTC