We are continuing to monitor for any further issues.
Posted Sep 29, 2024 - 09:52 UTC
Monitoring
A fix has been implemented and we're monitoring the results. The data processing delays only affect news from the day before.
Posted Sep 26, 2024 - 09:22 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Sep 25, 2024 - 08:41 UTC
Update
We are continuing to investigate this issue.
Posted Sep 24, 2024 - 16:31 UTC
Investigating
We are currently investigating data delays related to upgrade maintenance work performed earlier today. No interruptions to application service have been reported or are expected but new mentions are not currently being processed and updated across our products.
We will update as more information becomes available.
Posted Sep 24, 2024 - 16:27 UTC
This incident affected: Altmetric Badges (Embed Code, Badge Renderer, Badge API), Altmetric API (Commercial API, Free API), and Altmetric Details Pages, Altmetric Explorer for Institutions, Altmetric Explorer for Publishers, altmetric.com website, Data Processing.