Altmetric Explorer for Institutions Primary Database Failover
Incident Report for Altmetric
Resolved
The Explorer for Institutions database has been stable and was updated with the latest data at 3:21 PM. Closing this incident until the old primary has fully resynchronised and we decide to switch back over.
Posted 10 months ago. Jul 12, 2017 - 16:05 UTC
Monitoring
At 1:41 AM this morning, we received alerts that the Altmetric Explorer for Institutions health check was failing. Shortly afterwards, we received a message from our hosting provider OVH that a fault had been discovered on our primary database server and that their on site technicians would intervene.

At 2:15 AM, while waiting for the intervention, we switched over to our secondary database server, updated our internal DNS configuration and restarted relevant applications, restoring access to the Explorer by 2:24 AM.

OVH completed their intervention at 2:30 AM, restarting our primary database server and bringing it back online. We continue to monitor the two servers and ensure everything is running as expected.
Posted 10 months ago. Jul 12, 2017 - 08:57 UTC