Network incident
Incident Report for Altmetric
Resolved
This incident has been resolved.
Posted 25 days ago. Nov 19, 2018 - 16:26 UTC
Monitoring
We have now successfully switched over to our secondary database and functionality is restored to the Altmetric Explorer and Details Pages. We'll continue to monitor the situation.
Posted 26 days ago. Nov 19, 2018 - 11:59 UTC
Identified
As the network issue seems to be affecting one of our database primaries, we are now failing over to our secondary to restore functionality to our applications.
Posted 26 days ago. Nov 19, 2018 - 11:53 UTC
Investigating
We're currently investigating a network incident at our hosting provider, OVH, which is preventing some of our applications from contacting essential services and therefore causing issues with the Altmetric Explorer and Details Pages.
Posted 26 days ago. Nov 19, 2018 - 11:25 UTC
This incident affected: Altmetric Details Pages and Altmetric Explorer for Institutions.