Datacenter outage affecting multiple Altmetric products

Incident Report for Altmetric

Resolved

This incident has been resolved.

Posted Mar 30, 2020 - 17:06 UTC

Update

We are continuing to monitor for any further issues.

Posted Mar 30, 2020 - 16:18 UTC

Monitoring

Our hosting provider has confirmed that they are having major network issues. We are monitoring the situation as things are slowly recovering.

Posted Mar 30, 2020 - 16:18 UTC

Investigating

We are currently investigating an outage affecting multiple Altmetric products.

Posted Mar 30, 2020 - 15:48 UTC

This incident affected: Altmetric Details Pages, Altmetric Explorer for Institutions, Altmetric Explorer for Publishers, and altmetric.com website.